Do points expire?

Points you receive from support have an expiry: they expire 180 days after the day you earned them. Expiry is tracked per support received, and the oldest points expire first. Expired points are not restored and cannot be refunded.

When you request a payout, the full amount of points eligible at that time is included in the request, and those points no longer expire (payouts can be requested once you have 2,000 points or more).

Notifications before expiry

We notify you 7 days before expiry and when points expire, both by email to your registered address and in-app. Because these are important notices about expiry, they are sent regardless of your notification settings.

Avoiding expiry

1. Check "Point expiry" on the dashboard (sorted by nearest expiry)
2. Once you have 2,000 or more eligible points, request a payout before they expire